Customer Testimonials
Had the pleasure of running into Alex at MB of Morgantown and couldn’t be happier that I did! True honest professional in the business which is rare to find these days and he was really attentive to what I was looking for! If you’re in the market I wouldn’t hesitate to go see Alex at Mercedes Benz of Morgantown! You won’t be disappointed. Store is very nice as well and even the tall manager gentleman (I think Steve was his name) is very welcoming and nice (he blew a huge pile of leaves out the way ... Read More Google - Nov 12, 2026
While traveling from out of state, my Mercedes GLC 300 developed strange noises emanating from the rear. It was quite alarming. We were staying in Deep Creek Maryland and this was the nearest dealer, 55 miles away. I called and explained my problem and they pretty much knew what it was from my description but said to bring it in just to be sure. When we arrived they took us right away. I can’t say enough about how courteous and knowledgeable everyone was. They found the issue and said it was resolved and even provided a video of the service. We ... Read More Google - Oct 12, 2026
Nice staff and very helpful when purchasing a car
Honestly, this service department is excellent. Jim and team are always responsive and professional. Today, they went above and beyond. I blew a tire. I had my car back with a new tire within 2 hours. Thank you. Thank you . THANK YOU
I just bought the vehicle from Andrew Hall at MB Morgantown, great experience alltogether, I drove all the way from NJ to Morgantown, WV almost 7hrs drive but worth it.
I just bought my first car since graduating college and securing my teaching job. Working with Andrew to purchase my car (a used 2017 Subaru Outback) was amazing! He listened to any and all concerns and negotiated total financing costs/monthly payments with a sense of kindness and professionalism. Highly recommend dealing here!
Hands down 5-stars for the service dept. Others need to take heavy notes from this place!! I was here from out of town visiting family, when my a/c began shaking the entire dash of my GLB250 and making a terrible noise. We couldn’t turn it up past the lowest setting (during record breaking heatwave!). Jim was so nice and accommodating, he got me in the very next morning. During my visit, I encountered several folks from service and every one of them made me feel welcome. Chris, my service advisor for the visit, was kind, helpful, totally relatable, ... Read More Google - Jul 2, 2026
We arrived late on a Friday night @ MB of Morgantown to use the service of their Chargepoint EV Level 3 charger for our Chevy Equinox at 4:40 pm. Being new to this process, we were relieved when Andrew Hall, Sales Manager greeted us warmly and not only got us started, he walked us through every step. Not being very tech savvy with apps or EV charging, Andrew was kind enough to take me thru the entire process. Even when we had to re-load the app, get hooked up to their wi-fi and try multiple times--finally success thanks to his expertise! These efforts ... Read More Google - Jun 30, 2026
The best or nothing...well this crew is that; the essence of great customer service from top to bottom!! I would recommend them for all of your vehicles needs and beyond!! Great Job !!
Took my 580 there for service even though I didn't purchase it there. Jim in the service department was very responsive, kept me informed on the repair and delivered my car once repair was completed. Some of the parts had to be ordered. My previous experience was with John Session in Washington and after numerous years led to distrust. A friend recommended I try Mecerdes of Morgantown and I was not disappointed.
I was passing through the area and my car needed a part, this was the closest MB store to where i was located, guy in parts was super friendly to deal with A+!
Excellence overall! On the service side and sales side. Ellen and Andrew were professional and friendly at every turn.
We recently purchased a G580. Had the pleasure working with Andrew, who made the entire process simple. From test drive to trade in to finalizing the deal. The overall experience was pleasant. The receptionist there even took our dog for a little walk and gave him treats! We highly recommend the dealership and Andrew.
Ellen and Kim are the most helpful people ever. Honestly the whole team is amazing! Highly recommend!!
I got my new mercedes glc 250 4matic with amg night package. I am in love with it. Andrew was fantastic to work with. I hope he's still there for the next one. The service department has always been great also. Very happy with them.
I have bought a lot of cars in my life. My experience with Andrew was one of the best for sure. He was very honest and negotiation was fairly done. He did exactly what he said he would do every step of the way and was very personable.
I have been a long time customer of MB of Morgantown and a long time collector of new and used luxury vehicles. I can say without a doubt that this dealership has a commitment to service (Thanks Jim H.!) and a no hassle process when it comes to purchasing new or used MB vehicles. Huge shoutout to Andrew on the sales team for making my most recent acquisition easy and fast. I will continue to be a patron of their business and recommend them to my friends.
Very good customer service!
Ellen is extremely rude and confrontational and doesn’t know the first thing about vehicles. She should stick to her desk job.
I am from Ohio and driving through when my 2025 GLC 350e had its engine light come on. This dealer was a 30 minute ride away and I called them and they offered to look at the car without a wait. Very gracious of them. I was in and out in an hour
Can't get the electric car charger to work with the EVgo app
I purchased a SLK out of state in Virginia and had to have Morgantown dealership update the key fobs, and keys. Also, they performed.an overall inspection of the vehicle? I’ve had it there a few times for service and parts and always, always met with the most pleasant of people and great service. Definitely a five star facility.
This place I beautiful, my salesman was waiting for me outside, very kind very understanding of my mom being in wheelchair and I had to take her to the car to sit more comfortable! give me a nice deal on the newest vehicle I've ever owned all my other vehicles were fixer uppers This place I would highly recommend!
I'm revisiting this review I made a long time ago. I recently had to go to another dealership to get a new car serviced. Nothing compares to Mercedes service department. They complete the job to spec EVERY TIME. Best service department I've ever been to.
Took time to show me how to use all features. Pleasant staff.
As a first time buyer, I had an amazing experience with JP! I used to be intimated of car salesmen as they sometimes take young buyers not seriously. However, JP was incredibly attentive and dedicated, making sure I drove away with the car I truly wanted!
Very accommodating and good service. Jim is fantastic.
(Translated by Google) Good relations, super service (Original) Хорошие отношения, сервис супер
Used charger. Unable to get fast charger to charge, but slow chargers are also available.
Larry and the rest of the team are fantastic! I would highly recommend to purchase a car off them!
Stopped in today while driving back to Kentucky from Maryland. Something was definitely wrong with the car. They took us in immediately, diagnosed the issue and we were on our way in an hour. The technicians were great. Highly recommend and would 200% go again if I lived anywhere remotely close.
I highly recommend Mercedes-Benz of Morgantown Service Department. My wife and I had a blowout on our 2017 E-300 while traveling near Morgantown on our way home to Lexington, Kentucky. We had the car towed to the dealership right at closing time, and the service technicians were gone for the day. The Service Manager, Jim Horwath, personally transported us to a nearby hotel and assured us the car would be ready to go the following day, even if they had to send someone to Pittsburgh to pick up a new tire. As it turned out, they did have the tire in ... Read More Google - Apr 9, 2024
Fantastic experience. Gabriel took great care of us and helped us find exactly what we wanted. Highly recommend.
We worked with Gabe Salyer who did a great job helping me over the phone and via text since we were coming from several hours away for the car. He sent video and pics and had the car ready to go when we got there. Car was very well priced and was overall a great car buying experience. He spent time walking though the numerous tech features with us. They made it worth the 3 hours each way from DC area for the purchase.
Sadly the saleswoman Kimberly made the process of buying our Mercedes awful for us. She was condescending and rude. Avoid this dealership.
I was buying a car from them and I live out of state, in the beginning I was not sure about everything because I’ve never seen the car. i was talking to a female salesperson and she send me video and pics and everything was alright. Till we got to agreement and I talked to the finance manager and I was waiting for the paperwork to get to me so I can sign it, they never send it and I put 3k deposit to secure the car with. They send me a text message asking me to give them ... Read More Google - Dec 28, 2023
This dealership worked on car as follow up to a collision center's failure to properly fix my mercedes. The mechanic was very thorough, and carefully walked me through on the needs of my car. I will continue to use them to service my car!!
Great staff, always very helpful.
Was interested in 2 cars they had on their website. Was contacted by a female salesperson. She took all of my info including the VIN and had me send her photos of my car. She wanted to give me a ballpark for my trade. Fast forward 2 weeks, I have heard nothing. Even in this market there are tons of other options. Glad I did not waste a trip there.
What a great experience! Kimberly Hale was an absolute pleasure to work with throughout the purchasing process. Her attention to detail and customer focus is top notch! Thank you!
Actually used the toyota side! Great place, great job on my car! Knowledgeable people!
The parts department never answers their phone or returns messages. I work in parts for another local dealership and we have had to go 2 hours away for Mercedes parts on multiple occasions.
Complete B service. Used the courtesy car to go to a meeting and they hand washed and detailed my car!
Very good, service department
High performance vehicle; Low performance service.
Today I took my vehicle which I purchased new from this Mercedes Benz of Morgantown Dealership for one of the larger "B" services. I had called to schedule it and was told it would take 2 weeks to get a service with a loaner. I agreed and said I have a brake wear alert and will most likely need brake service when I bring it. Today, after a 3 hour drive to get there; I was told, Oh, we actually don't have the parts for your brake service. We can order them and ... Read More Google - Mar 14, 2023
Great experience. We got treated like we bought a new car not a used one. Super quick, friendly, and easy purchase.
I have towed several vehicles into them. Service dept seems very helpful. Clean atmosphere.
We bought a car from them salesman was nice but wouldn't work with price at all but would buy from them again
Literally the worst service department ever. I would rather drive to the Sisson or Rahal garage for ANYTHING. All I needed was help with the Mercedes me app for my 2021 C300. I pretty much had to demand an appointment be set for them to take a look at it and help me in person. The gentleman (frustrated & getting a hostile tone) just kept referring me to an online service to contact or go back the original Mercedes dealer I purchased from. (to be exact it was the asst. manager). I will be canceling the appointment due to Bobby Rahal ... Read More Google - Oct 13, 2022
This place is amazing! Super clean and the staff here are very helpful! I am truly happy with the service I receive here!! 😄
My interaction with Mercedes-Benz of Morgantown is that the sales department readily picks up the phone but the service department does not return phone calls. I called multiple times in Jan-Feb, 2022 to request service on my E350 and was put through to a voice mail. To date I have not received a return call. I called other repair shops that advertise repairs on foreign motors and found that most local repair shops are ill equipped to work on Mercedes. I was referred to Mercedes-Benz of Pittsburgh or Charleston, both 2 hours away. I like my Mercedes but would not buy another ... Read More Google - Mar 15, 2022
Service department is rude and crocked
Does not support sprinter Vans or even offer to lend a hand testing the ObD port alarms
They constantly find more reasons to bring you back and spend your hard earned money on something more complicated than what you came in with. Hard to trust with you car bc It’ll never be perfect. I started with 1 thing and left with 5 more problems...thanks for looking out for a college student.
Ripped me off when they sold Chevy..twice before I promised never to drive past the place again. Broke my promise this morning on the way to the airport.
Apparently informed consumer questions (maintenance records, inspections, etc.) are deemed incredulous. Feedback is unaccepted as well. I sent the message below to the dealership (not on a public forum) in hopes that they do not make the same mistakes moving forward, and received an email from the salesman (Luka) telling me he didn't appreciate his integrity being questioned. Which is actually quite comical since my comment to the dealership was based Luka's email questioning whether or not I was a broker because only brokers ask the types of questions I asked. Additionally, I was told that there was ... Read More Google - Oct 30, 2018
Every interaction with this dealership has been favorable and proffesional even though I did not actually purchase a vehicle from them. I had every intent of purchasing a CPO GL550 out of state from them when I came across the ad online. From initial contact, Luka went above and beyond to answer my questions and thoroughly provide all details about the vehicle. He is super responsive, honest and doesn’t make you feel like the typical car salesman just trying to sell you a car. The first impression makes a lasting impression.
Unfortunately, I had to back out of the ... Read More DealerRater - Aug 13, 2018